The Backup Guy ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online backup service ("Service").

1. Information We Collect

1.1 Personal Information: When you register for the Service, we collect personal information such as your name, email address, payment information, and account credentials.

1.2 Backup Data: The files and data you upload to the Service for backup purposes.

1.3 Usage Data: We collect non-personal information about your use of the Service, such as IP addresses, browser types, device information, and access times.

2. How We Use Your Information

2.1 Service Provision: To provide, maintain, and improve the Service.

2.2 Account Management: To manage your account, process payments, and communicate with you regarding your subscription.

2.3 Customer Support: To address your inquiries and provide technical support.

2.4 Compliance: To comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

- Service Providers: Third-party vendors who assist in operating our Service, such as payment processors and hosting providers.

- Legal Obligations: Authorities or other entities as required by law or to protect our legal rights.

4. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

5. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you, and your continued use of the Service constitutes acceptance of the updated policy.

This Data Retention Policy outlines how The Backup Guy manages the storage and deletion of data in connection with our online backup service ("Service").

1. Retention of Backup Data

1.1 Active Accounts: Backup data is retained as long as your account remains active and you continue to use the Service.

1.2 Inactive Accounts: In the event your subscription payments fall behind for a period exceeding 30 days, we will notify you before terminating your subscription and deleting your account and data.

2. Retention of Personal Information

We retain personal information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your personal information will be securely deleted or anonymized.

3. Data Deletion Upon Termination

3.1 User-Initiated Termination: If you close your account, your backup data will be deleted immediately after account termination.

3.2 Service-Initiated Termination: If we terminate your account due to a violation of our terms, your data will be deleted in accordance with this policy.

4. Exceptions

We may retain certain data for longer periods if required by law, for legitimate business interests, or to resolve disputes.

If you have questions about our policies, contact us at the phone number or email address listed above.